Luke, I hope you get your funds back. Thank you for sharing your story as it helps me as a new crypto user to consider what and how I make transfers.
I hope you get it back. Based on the troll box, I would say... they might be backlogged on support issues. Good Luck.
You're welcome. It's helpful to make fun of myself once in a while and point out how stupid I can be. They are probably swamped with support right now, given all the stuff they are dealing with.