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Poloniex customer service was very poor. I have bought BCN and later realized it was temporarily disabled. I sent support ticket with 3 follow up but still no reply from Poloniex. Deeply disappointed.

I have thousands of dollars on poloniex, I have read about problems with withdrawals...have any of you withdrawn this week bitcoin off that exchange? These nightmare stories have me worried...not to mention I bought up a bunch of factom and it's more than doubled since I bought it and now they temporarily disable it...so annoying ....why does this happen again? What causes this and is my money safe?

did you get a reply ?