Interestingly, my first set of miners were installed late in the day of my first post. All but one are working fine and producing income (finally). I reported the faulty miner as a warranty issue but have not heard back. I still don't know where these miners are installed (which pod) , nor do I know when the rest of my tokens will be released (overdue), the rest of my miners will be installed (overdue) or why I can no longer have all my pre-ICO high priority tokens rented out at 100% (60% to 80% average) even on the lowest rental tier. But I am pleased that progress has been made.
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Ok I have an update. The miner that was only running at 75% has not been addressed. Although I am following up with daily emails, none of them have been addressed or even acknowledged. This worries me since it appears to be a warranty issue and it must be addressed in a timely manner to be valid. Additionally, another of the original 10 miners has been completely down since the power outage yesterday. I have emailed on this as well with no response. I did make a mistake when talking about my the release of my additional tokens above. I thought I had sent them all over from Cryptonomos to Gigawatt but I had not. I realized the issue, sent them over, and they immediately became available for rental. But as before, about 30% of the total are not rented and those that are rented are on the lowest tier. I tried raising the rental tier and it dropped my total rented percentage down to a point that the net income was less than the net at the lower tier. So I lowered the rental tier to get more rented out. I was also told my A5 Dash rigs that were due in August had shipped from China last week. Slow boat? Don't know. I do know that the difficulty factor for Dash mining has increased so much since I ordered these rigs that I would not make the same decision now. Still don't know when it will be installed, where my other rigs are installed, when the malfunctioning pair will be acknowledged or worked on, or when my rental tokens can be expected to be rented at 100%. Matching rental tokens to rental tiers or coin type as described in the white paper has been totally ignored. I think GW got in over their head right off the bat and decided to spend all their time and efforts on the miners and not rental tokens, nor their customers. I do feel better about them not being a scam since I am making some money. I see GW as a group of techno geeks spending their time working on machines and coding, without regard to communicating to the people who are paying their bills. They do not see the need to communicate to the customer nor to respond to the customer as long as they are working hard. This is a recipe for failure and somebody needs to start a tight communication process to tell the customers in detail just what the hell is going on. People can be understanding if they are just given the information. Can you even find a phone number in any of their published materials? Think about it. Its a shame too, because this is such a nice concept and a good extra income opportunity.