Old post, but mine died today. Super frustrating... Had it since april. Was worried about the flimsy appearance of the device, but love how easy it is to use, and the large coin support. But then it just died... :(
Customer support can take everything from hours to weeks, and weeks in the crypto world is a very, very long time...
Oh man, that sucks. Does it just not power on at all? I've heard of people owning two and having a backup for that very reason. Maybe I'll pick up another one one of these days.
Yeah, no power at all. Used it the night before, then the morgning after it was dead... I ordered a new one which is arriving today, so now I just hope that I haven't somehow managed to fuck up the seed. I'm on the verge of having a nervous breakdown, for probably no reason at all XD
Customer service was quick to answer though, and I'm getting a new one after I have returned the defect one, and they're also paying for the return costs. So then I'll be having that one as backup, in case it happens again.