I started getting nervous about using Poloniex about a month ago and have since stopped trading there -- except with STR since I think it's currently the only exchange that houses it. Anyway, if I power down or need to cash out, my STEEM & SBD are going to Tradeqwik or Bittrex. Hopefully your account is resolved SOON.
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Thanks for dropping by, and I hope so too but at this point seeing their nonsense over the months, that half of my funding to get to SteemFest is likely gone.
I also stopped using Poloniex about 1 month ago, something got me nervous as well. Hopefully, this is just a "misunderstood".