Iota was just not ready for this kind of explosion and stress on the Tangle. It exploded way too quick and the network is a newborn baby. There is also a lot of uneducated and not tech savvy people coming into the crypto world, these people don't know what they are doing and they expect the tangle to work identicallly to blockchain. I'm one of the really early adaptor and got in when IOTA was 0.18 cents. Read the whitepaper, hear some interviews with the developers and understand the technology and you can answer your question. The lead developer Sostevo is just frustrated with all the FUD and the attack from the blockchain community.
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Well in case you're convinced of your own product, then there's no need for answers like this on twitter IMO... and the tangle being a baby in regards to the technology is basically the same than "it's not working" for me just expressed in a nicer way. I stay sceptical but agree with you that the idea is a really good one :)