Here's the feedback from their telegram channel for ledger nano:
For ledger protected wallet. you need to wait until a new version of NEON is released that will enable nep5 sending. OR you can use your ledger seed to get the private key and send tky using another wallet. Neon with ledger cannot send nep5 for now. It can receive only. If you want to be able to trade tky quickly don’t use a ledger protected wallet. If you are happy to hold then ledger is fine.
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thanks
does neon wallet work with nep5? is it ok if I send neo to them using neon wallet? can they send the tokens to my neon wallet?
In case your tokens are not visible, they are still going to be on the NEO blockchain so you will not lose them. They are working on an update to ensure it works with NEON (for receiving). Follow their telegram channel for more clarifications. I don't want to download the blockchain so I will follow the above process.