Coinbase's #CustomerCare is #horrendous. I experienced a similar issue with my vault wallet: I had a considerable amount of Bitcoin in it that I could not transfer out. It was infuriating.
They ask you to fill out that survey as if it matters...
I forgive them too (because why not?), but their service beyond the website still #sucks.
Yes I agree. I think they will either get much much better or they will be replaced. Cryptocurrency trading is exploding to the point where customers will no longer have to deal with things like this. If Coinbase doesn't do it better customers will leave to someone else that does.