Bittrex really dropped the ball last year when it came to listing new crypto's. Binance has been the place to be to get the most popular, newest crypto's ever since last summer. Kucoin sometimes tries to steal it's thunder away by being even earlier with listing crypto's, but doesn't seem to succeed just yet.
The terrible customer service probably plays a role too, but it's the better variety of coins that made me jump ship.
Also, I went through your profile page and saw a bunch of interesting posts, so I decided to give you a follow! Feel free to have a look at my content too, I too write about crypto :)
Yea they were on a throne charging up the behind for listings and binance offered a great lifeboat. Kucoin is ok from time to time but not my primary location. I sent a follow as well.