the problem is scale. Most of these exchanges can't handle and weren't built for mass amounts of traffic coupled with a DDoS attack. Nor do they have the proper levels of staff to handle all of the inquiries. It is part of the risk of owning and keeping currency at an exchange. be patient.
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Check this post and let me know what you think https://steemit.com/crypto/@daudimitch/exchanges-continue-to-fail-during-peak-hours-traders-ponder-and-here-is-the-solution