Yes, ansisltd I agree! The concept behind KuCoin is a great idea. I was also thinking of waiting a bit longer to see if there would be any legitimate responses from KuCoin. However, as I researched further I found that this problem has been lingering since mid January with no explanation from KuCoin. This is too long and is a flashing red light. If in the future KuKoin manage to sort things out, I could always return if I so choose. I am a business owner and am well aware of the fact that a business owner who cares about his business communicates. The fact that a core problem is left unattended for over a month is speaking rather clearly... in their absence of communication. I hope it works out for you. Let me know what transpires.