Communication is a skill and to a large extent determines the progress of any form of human relationship. It has been proven that most people listen to reply and not to understand and this creates a stumbling block in communication. Listening to understand a person involves empathetic listening.
Listening is one part of communication that has not been given so much attention compared to writing, reading and speaking. This post clearly explains the need for empathetic listening in communication and how it affects our relationships.

https://steemit.com/life/@kweenbrand/empathetic-listening-listen-to-understand-and-not-to-reply

I hope you like it. Thanks for this opportunity.