This is where things go from me being hopeful to finding out how terribly miserable a 'support' department can actually make a person.
I hear it, unfortunately, I have faced issues with support teams several times and I wonder, why there is no easy way to sue them. All the regulations help very little to the end user. It is so frustrating to see the ticket getting closed without taking the account-ship that would make the customer happy. Little do they care.
That is the unfortunate truth.. Some how cryptocurrency doesn't have the same treatment as other financial matters and I feel part of it is the lack of regulations to enforce accountability on the business end. Like you say, no real consumer protections... One day this will change, and until then as consumers it is important to identify the places you are better served. Live and learn I suppose.
Thank you for taking the time to exchange some thoughts on this!