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Their Telegram group is full of people complaining and asking for support help. It's insane how little care and effort they put into helping people who chose to put some trust into the brand / company.

Good question, not sure. It certainly doesn’t help us but I think it puts bad marks on these random exchanges. I don’t know if I put faith in ones I don’t know or hear much of. I’ve never heard of CoinEx.

Coinex has been around for a long while.

I prefer trading with the major exchanges too. Although these growing exchanges offer more upcoming tokens before listing on major exchanges.