we have talked about much of this in discord since this comment, but I think one thing is important for me to pass along to you is that they said they have enough money on hand for 1 year's worth of tournaments... And that is a long time considering they are getting new sales everyday too... Plus they have 400k+ steem that is visible in their account, so I don't think the cash is in bad shape IMO.
I do think you are absolutely right about the userbase needing to expand and they can do things better of course with retention of actual users. As far as the game goes, like you I really like the quality of it. I also think the fact that it would be better to have their own bots is a good idea, not sure if I have heard that mentioned anywhere else before.
Thanks for the comment and honesty and also thanks for being a great teammate too :)