Some of what you have mentioned are so simple and obvious, but few people realise the power of great client experience. Thank you for the reminder that we should all be doing more if we are in service.

Regarding your communication comment, I 100% agree. I travel a fair amount on business and whenever I arrive at the car rental place at a specific airport, the lady behind the desk comments that she's been waiting for me all day. I know that she probably says this to everyone, but I walk away with a smile and feeling special anyway.