In choosing a hotel to give priority to the thing that becomes the most important taste is the service. The facilities, location, interior, and so on are the main reasons. However, all that becomes meaningless if the services provided by the hotel are not met the standard. Common guest complaints are caused by poor service or inadequate facilities. Quality of service is supposed to be a top positionist. Understandably, there is a small amount of money that is important to the tamuhotel for this. There is a kind of symbiosismutualism between the hotel and the guests. If the result of the service of the hotel staff is maximal, automatically the guest is satisfied and furthermore, will faithful loyal to willing to make the next visit.