What a great write-up and top class customer service from an obviously top class company.
Perhaps there is a certain Steem based game that could learn some lessons in customer service from this.....
Thanks to @crypto.piotr for leading me here :-)
Oh, as for a user...search through @themarkymark s past feeds, he is a fan and has written about Ledger before if I remember rightly.
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Thank you for your input @nathen007. Yes, definitely a high class move on their part to handle a problem that was not of their own making ... Or was is it?
Only the leadership of Ledger know if they elected to "save money" and buy from a supplier that ultimately provided to be unsuitable ... Promises / commitments made and promises / commitments kept ... A lot to it "under the hood" ...
At the end of the day, no matter the details, Ledger did the right thing. And that is the key point of my choosing to write about my experience with them.
Yes, I appreciate @crypto.piotr helping me bring this company to the attention of others. He does a great job here on the Steem blockchain, so you do well to follow him. I will now go read what @themarkymark has chosen to put in his response to you.
I mostly use my Trezor now, but I have a few Ledger posts:
I love how responsive you are @themarkymark
Thx for sharing those links with us. Definetly will check them out
Enjoy your weekend, Piotr
Wow..faster than a speeding bullet! Thanks :-)
Thank you for writing @themarkymark. You appear to have all of your posts "at your fingertips," to be able to quickly produce this reply. Impressive!
It also appears you have used both Ledger and Trezor. Now preferring the Trezor ... Hmmm. If you have written a post about your thought process in making this decision, I welcome a link to it. I will certainly read it, as we all benefit from what we can learn from others!
P.S. Your top link is about an issue Bitshares had with their ties to Open Ledger some time ago ...
Thank you for your recommendation @nathen007
.
I've been following @themarkymark for quite some time already and I value his work a lot.
Cheers
Piotr