Thanks for your posts. We're really new to the vacation rental industry, only started about 3 months ago, so it's great to get some good reading material so we can improve the experience for our guests.

I especially enjoyed the post on how to deal with unhappy guests. Despite our best efforts (all 5* ratings on airbnb) we still ended up with one group where our accomodation was simply not the right match. It's sad, but unavoidable I suppose.

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