I have a lot of experience in the field of Interactive Intelligence: when I use this phrase people usually will be like "what the f*** is that man!"
I coined it for my resume!
Interactive Intelligence includes: Presales or Research, Appointment fixing, Telesales, Customer service, Retention ,Survey or Feedback Collection even Debt collection! Any Interaction with the Cx has to be dealt with utmost care and precision to understand the prospect, source a prospect or a deal or retain a prospect or collect money from the prospect and the approaches for each is different! And that is why I call it Interactive Intelligence!
Now How to Deal With Unhappy or Angry Guests
- Hear them out, Empathize, Don't simply apologize without questioning the situation to understand what went wrong!
- Once you recognize the problem, apologize, never mind whose is at fault the Cx or your company! and follow it up with an appreciation for their business with your company!
- Offer a solution according to the company procedures!
- If the Cx continues to complain assure them that their issue and complaint will be looked into with best interest so that no Cx faces the same issue in the near future , talk to them in a perspective that you value all customers equally!
- Appreciate them for having taken the time out to bring the issue to you!
And that is it!
And yes, Just so anyone interested might know, I write on Travel locations|World news| and a bit of Philosophy! you may like my latest post on the place nicknamed The Scotland of India!
https://steemit.com/travel/@alexkoshy/the-scotland-of-india-coorg-why-should-you-tour-india-vii
