That sounds like a business that doesn't like doing business. Very bad customer service. Isn't there an alternative way to cash out your btc? Hopefully, you'll succeed tomorrow. Mighty good luck. I really hope they dont end up wasting both your time and money.
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Well I did paypal before, then bank transfer. But I wanted direct BTC to cash. Trying to contact people didn't go so fast, so I went to the business. Yeah, hopefully tomorrow goes better lol. Thanks.