Yes I do understand in some countries this is the case, but not in Sweden, it just doesn't happen here, 10yrs ago when I moved to Sweden I went to McDonald's, the burger I got was pink in the middle. I went back and she gave me another one and I said "is that it, don't I get any apology or any free food" she looked at me and said "NO" so I said "well then maybe I should sue" she laughed at me and said "go on then"
I was stunned but at the same time I really enjoyed it. A country where people don't sue :)