It's not cost our customers anything but time so far: assuming it wasn't a very small amount, we're recovering it. But it does cost us a lot of time to do it. And I guess what's more dangerous is if they make this mistake on an exchange, I think at least some exchanges don't necessarily recover funds in such cases (I think I read at least one that had such a policy).
It's not cost our customers anything but time so far: assuming it wasn't a very small amount, we're recovering it. But it does cost us a lot of time to do it. And I guess what's more dangerous is if they make this mistake on an exchange, I think at least some exchanges don't necessarily recover funds in such cases (I think I read at least one that had such a policy).