Hi there, @codypanama, I see my reply to you last week never got posted...eish. I must have been defeated by the whirly circle thing. 😳😳

Anyway, yes, was previously verified, and frankly am shocked by their lack of response on the support ticket. Nothing. Nada. Nix. Not a peep. I'm starting to look at other exchanges now, because this is nonsense. Perhaps you're right - perhaps they are on the way out. If a much bigger trader like you is having problems with them, I should pay attention and look around for alternatives which can cope with changes in the market. Other exchanges manage the KYC thing just fine, even if it is crap....