Hey, that's not how an ATM is supposed to work! We're very sorry to hear you had such a bad experience with this ATM. Do you mind sharing the operator details and ATM model? (or location, I will be able to lookup model) I'm curious as it must be possible to automate / improve this process. Purchasing cryptocurrencies should be fast and easy on all ATMs. The other way around (crypto to cash) usually is harder and if the operator did not configure the machine in the optimal way, this process can take up to 20 minutes to complete as the machine will need to sell any coins it receives on an exchange before it will dispense cash (in most cases)