Your investigation is not worth a penny, I know the reason for this publication. The fact is that one guy, trying to exchange 100 BCH through changenow, used a fake ID. His transaction was stopped, and the company launched an investigation, asking the client to send a real ID to return the coins. This guy, wanting to remain anonymous, began a crusade against changenow, accusing them of fraud ( and this is the man who forged ID!!) He offered money for spreading a bad word about company, so you see this review "zero information" One person has gathered facts about the activities of the troll team, you can find it here.https://medium.com/@arennathan9/changenow-scam-or-review-how-ni23457-blackmails-the-exchange-978c483ef81a

And finally the main thing. The exchange returned the user's funds in mid-October,after receiving legal confirmation. That refutes all allegations. The only problem with n123457 is the desire to remain anonymous by submitting a fake.