Hi, I have contacted them, but they stated that since my wallet was not a Gatehub wallet, they were unable to help. I also contacted Ripple company for my XRP, and guess what, they were also unable to help. Then, I contacted the FBI and I'm still waiting on answer from them. It is actually very depressing. Do you have any idea who may be able to assist in such a case?
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I think you should keep trying to talk to Ripple if it was there wallet. I'm sorry I can't be more help to you. The security of wallets is meant to be placed on the users as much as possible.
I am in a similar situation with another wallet of mine. I have been emailing the people in charge of the account and I don't know if I will ever get access to my funds.