That's sounds really , you've initiated with a nice plan . People would always compare two platforms and when they feel the difference they will go with the one which provides better options than other, that's the human psychology . Your idea of creating a new exchange would surely hit because of the unique feature of creating tickets . Many people cry for their problem and no human is there to show some response .Go ahead bro , you're showing genuine interest interest in people and trying to solve their problems , It would always help you . Wishing you good luck :)