I haven't had a problem with Coinbase myself, other than the fees before I went to the pro format... but that's not a service issue. I had a problem with Binance and my STEEM wallet in which I couldn't get an answer from their support team. I've opened a Bitrex account but have not funded it. I'd be interested in hearing anyone else's experiences with these or other exchanges. In any case, this is good info... Thanks!
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I've used Coinbase, Binance and Bittrex for over a year and have never had a problem with any of them. My only beef with Binance is that they lock withdrawals for some coins to control the rate of transactions and as you saw for yourself, their support is lacking. Bittrex is solid. I've only had to contact them once and they resolved my problem quickly. My only disappointment with Bittrex is they don't have a trading app but their site is mobile friendly.