I use Bitfinex and I have never had any problems with support. My tickets have always been replied to within the hour.
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I use Bitfinex and I have never had any problems with support. My tickets have always been replied to within the hour.
Bitfinex was great till they got hacked. Took them 8 or 8 months to repay all the ppl. But yes they do have good coustomer service
The fact that they paid everyone back highlights the value they place on their customers and on the business. That is something Mt. Gox couldn't and didn't seem to want to get involved with. I was one of many who lost 1/3 of my Bitcoin holdings on Bitfinex and I've been pleasantly surprised with how well they managed the situation. Hacks will continue to happen in the wild wild west world of crypto for some time to come. Just have to be on the lookout for valid players in the space. I certainly believe in Bitfinex and Coinbase at this point
Its good to know your opinion of Bitfinex. I didn't have a Bitfinex account when they were hacked so I didn't lose anything. My premise was that they would be safer after being hacked because they would up their anti-hacking capabilities after that.
Certainly true. One price we all pay regardless is that price takes a hit in the short term when these things happen. But it's better for it to happen now then when the space is much much larger in the future. Though, I'm sure this will always be a constant battle and we'll just have to deal with volatility for the foreseeable mid term as the space matures beyond being considered a "bubble" and "ponzi scheme" as the mass media and banks like to highlight
yes true 100% agree with you