Apparently all of their cards outside of europe no longer work and the earliest they will be able to fix this is possibly Nov. 2017. Their website no longer is issuing cards outside of Europe.
Here's the full story: https://blog.tenx.tech/tenx-card-update-sept-2017-2c9e41bf8f59
That's unfortunate.. I was really looking forward to this card. I hope they can get it sorted for non-European users. : (