Are you using something like this spreadsheet to keep track of all your cryptocurrency transactions? With the blockchain, you are your own bank. You have to keep track of everything you do or it will be lost forever. That includes keeping track of which addresses you're sending money to and from which addresses you're sending money from.
There's a chance your funds are safe unless you actually got hacked. If you know which bitcoin and bitcoin cash addresses you've interacted with in the past, you can use a block explorer like https://blockchain.info/ or https://blockchair.com/bitcoin-cash/blocks to track everything and know exactly where your funds are. Better yet, if you send a transaction off, it's a really good idea to keep track of the transaction id so you can monitor it yourself on the blockchain to see if it cleared or if it's still pending.
I put some videos together a while back to try and help people understand cryptocurrency more at http://understandingblockchainfreedom.com They are not super high quality, but I'm learning and you may find them beneficial.
Thanks for this info @lukestokes! This is very helpful so I had to bring it to the top of the comments! I hope he can find the Bitcoin!
Thank you and you're welcome. :)
oh, and don't put the eggs on the bottom of the bag this time boy!
That's the issue though, I didn't send any money out. I sent $1000 out a week ago and never received it, but this is $10,000 that just disappeared and there's no transaction history of it leaving my account. I refreshed my Bitcoin in Exodus and it just disappeared. If this had to do with a transaction, it would be easier to figure out, but there was none. It was there one second and gone the next as if I never had it to begin with.
I appreciate the comment though!
Do you know all of the addresses you've used? It should all be there on the blockchain explorers I linked to. Exodus is just a program, it's not the blockchain. It talks to API servers the Exodus company provides and if those servers are out of sync or the software isn't properly keeping track of the addresses you've interacted with, that could cause the problem you're seeing. The blockchain is truth, everything is an interpretation. So if you know which addresses you've used, I suggest checking the blockchain history on those addresses to see where the money is. If you see a transaction out from an address you controlled at the time your money disappeared, it's possible your computer has been infected and you were hacked. If the funds are still there, then it's just a problem with Exodus interpreting the blockchain data, not with the funds themselves.
Important question: do you have an export of your private keys or some form of backup you could restore on a different computer?
I can't imagine it's been hacked. One would think they'd take all of my money if they were to hack me, not just $10,000. But I just refreshed my Bitcoin again and it gave me back 5k that was lost, but then immediately, a transaction came up by itself saying I sent 1k to some unknown address.
This is really confusing and I think Exodus is glitching out really badly right now. I've been using it for a long time and never seen anything like this.
I do have an export of my private keys and can try checking it on another computer. I'll try that shortly.
This is too weird.
I'd start with just checking your public address balances on the block explorers. The blockchain is truth, not whatever Exodus happens to display. You'll probably be fine. What you may be seeing is the balances of your addresses based on a API server that is currently doing a blockchain reply and hasn't yet caught up with "today."
I sympathize with what you're going through Josh. I hope you'll be able to recover your funds.
Yes, very helpful. Thank you @lukestokes :)