Sure thing! The "not hold my breath" was regarding their lag times -- I have tickets in there which haven't had a response ever; some which they started responding to, but haven't had one in months, etc. In their defense they are opening lots of new accounts with "dust" in them so it's expensive for them to take the smaller customers, especially when they don't know what they're doing so they have to spend support salaries on it. Note, not saying that's your case, just that they needed to hire a lot of support staff to handle the increased volume.
Ticket #755397 . Thanks for advance !
@libertyteeth
Sure thing! The "not hold my breath" was regarding their lag times -- I have tickets in there which haven't had a response ever; some which they started responding to, but haven't had one in months, etc. In their defense they are opening lots of new accounts with "dust" in them so it's expensive for them to take the smaller customers, especially when they don't know what they're doing so they have to spend support salaries on it. Note, not saying that's your case, just that they needed to hire a lot of support staff to handle the increased volume.
Hope your ticket gets attention!
Pray for me brother...