Polo has had 5k+ of my BTS tied up in a transaction error since 5/2 and they're not responding to my multiple customer service tickets about it. Totally unjust. I wouldn't recommend the exchange to anyone at this point.
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Same here. I got angry in an email, now they have blocked me. I am lost for words.
That's like 4 months. I wonder why this snowball of error has not gotten more attention sooner. But the snowball seems to pick up space now...
Mine have been frozen since May 2nd. Still, that's a long time.
I'm hearing now that Polo is processing these errors. I know one person whose had their funds tied up since late May but they were released today. Mine are still locked up but I have hope now at least!