I had the exact same issue when entering a shortened version of my first name and as a result was unable to withdraw my coins. My ID was rejected so I opened a support ticket and after about 2 weeks my account was verified and I am now able to withdraw.
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I'm hoping the same happens with mine... it's been more than two weeks though.
Yea, it happened several months ago to me. I imagine wait times have increased drastically since then.