I was the same in regards to a Euro deposit. It was just sitting "on hold" in Kraken for like 10 days. Previous tickets about general questions sat unanswered for like 3 weeks! Then someone suggested I contact their guys on Bitcointalk (Dargo is the Kraken guy's username). Within a day I had been contacted by 3 or 4 of their agents apologising for delay, etc and they got me Tier 3 verified and sorted out the deposit.