This is really heartbreaking and scary. Is there any recourse to get the coins back? I'm thinking no....but this is a big problem. The first thought that pops into my head is what about deposit insurance or regulation? Wait! That's exactly what the crypto world is trying to avoid. I guess it just goes to show Bitcoin may be the perfect coin, but these exchanges have a long way to go with security and handling high volumes.
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I dont believe there is anyway to get it back. I think it has to be a lesson learned and i have to deal with it.