I guess they do it because they can. According to their twitter page we received our funds triple before august 1st :) If they think about future customer relationsships? There won't be many hardforks within the next years where you have the chance to fuck up like this bigtime. I believe the word will be spread after August 1st and the amount of new contracts will drop rapidly. It remains to be seen if and how long they will stay online...
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Yeh some kind of compensation would be great for a week without payment. This made a lot of people lose trust in the website. Hopefully they make up for it.
true that. ...and hopefully they continue.. they didn't completly payout the 23nd. got my btc but missing my dash. i hope this is not another sign of a shutdown after the fork.