As we can see, the transaction in question wasn't performed via our service, hence, as the author's concern doesn't relate to us, we do recommend the user to contact the relevant authorities directly.
In comparison with other new companies, Changelly was established in Prague and has been providing a trustworthy service for 2M customers for more than 3 years. It is also important to mention that our former CEO left Changelly and started his own project. In case you have any questions about our company, please contact us so we could clarify the matter.