If after 24 hours or 48 no news, open a ticket, don't send an email, support is done trough tickets, and wait patiently, because their backlog on tickets is huge, so they resolve problems very slow.
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If after 24 hours or 48 no news, open a ticket, don't send an email, support is done trough tickets, and wait patiently, because their backlog on tickets is huge, so they resolve problems very slow.
And this explains what is happening : https://steemit.com/steemit/@bitgeek/poloniex-sbd-deposit-facility-disabled-temporarily
So until poloniex don't enable again wallet, your deposit will never be credited.... but is not lost.