This is huge news, and you are right to be skeptical of a big bank takeover. One positive that may arise from this at least, is that maybe we'll get better customer service. I've been waiting for them to reply to issues I've had open for months!
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Well, I never had an issue with Poloniex so far. Their trading website is really good. My only troubles were when I made the wrong choices, buying an altcoin which I thought would be going up, but didn't...
Hope your issues will be solved!