I'M the only One with this problem Poloniex

I would like to know if there are another one with the same problem, I withdrawal my bitcoin from Poloniex 2017-08-02 , and is still processing I send a ticket to support but we know that is difficulte to get answer.

And I can't understand why only one transation made at the same time when withdrawal LTC,.

If someone recomment me something I will thank you.