From my experience a persistent and polite exchange with support through email eventually leads to the resolution of these issues. I've spent 3-4 weeks sometimes resolving an issue or simply waiting for support services to work through a backlog.
My best advice is patience, polite discussion and persistent follow up.
Woah thank you! So there is a chance! Thank you! Will work on that. It feels good that @changelly and @bitshares are on steemit as well! Will give the testimonies in another post, when that time comes!