Today I had an unexpected laptop project to do. My parent's laptop is giving the infamous BSOD, or "blue screen of death".
I managed to get the Laptop to boot a few times, but after about two or three minutes, it's BSOD again.
As an added challenge: this laptop has bitlocker so any access to the data requires entering a long key. Thankfully I was able to access my parent's Microsoft Account for the key. Scary to think if a hacker gained access to a Microsoft Account, any hardware encryption is useless - but it helped me in this situation!
I managed to get into "safe mode" after jumping through some hoops. I ran some repairs via command prompt and was very optimistic with the scan as it found and fixed some corrupted system files.
I rebooted and it came up! I thought it was fixed, I was about to return it to my parents.... but then another BSOD.
Booo!
I wasn't planning on spending hours working on a laptop, but my parents have happily used this portable for many years without many problems - it seems what's coming up now is hardware related.
I'm giving this portable one last chance with a total reset, reinstall of windows. Let's see how this goes. If it goes well, they can get a few more years out of this laptop! It's only about FOUR years old.
Let's see what happens next!
Bless the Most High!
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Wow, I wonder, isn't that the laptop you had recently bought, you even made a post about it, or is this another laptop?
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This is an old laptop from 2020. We got the new one just in time, as this one looks like it might be toast. !BBH
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I hope that repair goes well. I have never done that thing of recovering using the Microsoft account key, so it caught my attention.
And seeing as the computer is about 4 years old, I don't think it's old enough to have serious hardware failures, but you never know. I have seen very strange cases on occasion, of the type we call "crabs" because they behave in such a strange way.
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I did a complete re-install of windows and it's like new again. !BBH
A root solution, and I've read that it's generally faster than trying other means. At first it seems like a drastic measure to me since I'd have to install all the custom drivers I usually use, and the work programs. But several friends have always told me that formatting everything is the best solution when there's a problem that doesn't want to be solved.
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Didn't you buy them a new one? It seems a total reset and reinstall is the only solution.
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It seems like the reset worked. Time will tell. !BBH
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Maybe there are bad sectors on the HDD/SSD.
The best solution to this is to install a new HDD/SSD.
Either way, if there is any valuable file on it, I would recommend making a backup.
But maybe it is not HDD related.
Maybe it is something wrong with the RAM modules.
Running a RAM test is also a good idea.
Another option:
Try running a Live Linux Distribution on it.
You can also try installing it.
Maybe the laptop will properly work with Linux.
Thanks for the suggestions. I was hoping to simply repair the unit, but a re-install of windows was in order and now it's working again like new. !BBH
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Glad to hear you were able to reset this laptop for your parents!
Many people would probably have just give it up and replaced it with a new one .
Nice that it gets one more chance !😇
I much prefer fixing rather than replacing. Although sometime it's just time to replace. Thankfully not in this case! !BBH
Very true.... everything is so expensive nowadays, it's better to fix if you can!!😇👍😀
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Sounds like you've had quite the adventure with that laptop.
The BSOD can be such a headache, but it seems like you've been really thorough with troubleshooting.
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Headaches are what aspirin is for, it' amazing what can be done with the right tools. !BBH
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A four year laptop is old, but it's not that old.
Hope you get it running !BBH
I did re-install Windows and it's like a new computer now. !BBH
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I still don't have a laptop.
I will try to buy a laptop now.
I hope your parents' laptop will be repaired.
Wonderful post dear bro.
Thanks for sharing
It's useful to have a portable PC, but these days, phones can almost do as much! !BBH
Yes dear and respected bro I agreed
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