Hi there and thanks for the feedback! Are you using IOS or Android? There has been an updated IOS version can you make sure you are using the newest one?
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Hey @katerinaramm, sorry for the late reply as I have been travelling quite a bit over the weekend. I got the Android (Huawei) version downloaded and I ticked the options in Settings to use the app in the background. Any help would be appreciated. 😊 Thanks!